Question 1

How long does the lesson last?

Accepted Answer

The lessons have different durations (30 minutes, 45 minutes or one hour). 
It is also possible to customise the lesson time. Please, contact the teacher directly.

Question 2

Will I use any books or materials in the lesson?

Accepted Answer

Yes, all lessons have some material that the teacher can share with you in advance or during lesson time.

Question 3

Can I reschedule the lesson?

Accepted Answer

You can change the time and day of the lesson, twenty-four hours in advance.

Question 4

Can I cancel the lesson?

Accepted Answer

To cancel a lesson, it is necessary to cancel twenty-four hours in advance. If there is no attendance, the class will be taken as given and the price will be discounted. 
It is understood that emergency situations may occur, so it is recommended to contact the teacher directly.

Question 5

Do I get a refund in case of cancellation?

Accepted Answer

Refunds are only given when the lesson is cancelled before 24 hours.

Question 6

Can I bring someone else to the lesson?

Accepted Answer

If you would like to bring someone to attend just one lesson, this is possible, as long as it has been previously arranged with the teacher.

Special prices will be set for couples or groups.

Question 7

Are the lessons recorded?

Accepted Answer

You have the right to record the lessons.

Question 8

How many lessons can I do per week?

Accepted Answer

You can book as many lessons as you like. We recommend once or twice a week.

Question 9

Which payment methods can I use to pay?

Accepted Answer

We provide different payment methods according to different billing countries & regions.

Popular payment methods such as Paypal and Bank Transfer are available.

Question 10

Can I take a lesson now or do I need to book in advance?

Accepted Answer

You need to book at least six hours in advance.

Question 11

What device/software do I need to take lessons?

Accepted Answer

We suggest computers and laptops. But it is also possible by mobile phone and/or tablet.

Question 12

What are trial lessons?

Accepted Answer

To help the students quickly understand how the lessons work, we have designed trial lesson to get you on board.

Question 13

Confirm a Lesson and Leave Lesson Feedback

Accepted Answer

Congrats on finishing your lesson (maybe your first one)! You are now officially on an amazing language learning journey.

A good lesson comment includes enough detail to give other students an idea of what a lesson was like. Providing your overall lesson experience will be very helpful for other users!

Try to be specific - you can offer your view on what the teacher did well, and how he can improve. Constructive feedback will motivate the teacher to keep doing better.

Question 14

Are the lessons in groups or one-to-one?

Accepted Answer

The lessons are one-to-one. There is also the possibility to have lessons for couples or families.

Soar Languages

Frequently asked questions